Tips on Reading Documents
Tips on taking photographs of the identity document
- The camera's viewfinder has three lines filled with the <<<<<<<<< symbol.
- Try to align these lines with the actual document's MRZ code.
- Ideally place the identity document on a flat surface like a desk, then with your other hand move the phone until the MRZ code 'sits' on top of the three lines in the viewfinder.
- The MRZ is a two or three lines code. It is usually at the bottom of the identity page at the beginning of a passport or the back side of an identity document.
Avoid glare on the MRZ code
- If there is glare on the MRZ document, the app will not be able to take the picture.
- Move the document to a position where there isn't bright direct light falling on the MRZ code.
- If necessary, cover the document with your body.
Tips when reading the digital chip
- Remove any external phone cases as these will prevent the app from reading the chip
- Place the identity document on a flat surface.
- Then start from the top of the document and move the phone downwards until the chip reading starts - you will see the progress indicator move.
- Most passports have the chip in the middle of the document but if you move the phone in a downward sweeping manner you will easily find the chip.
- Usually scanning the front side works fine. If not, follow the same same technique on the back of the document.
- Avoid placing the document on a metal surface as this may interfere with the reading process.
